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Napoleon Home
Comfort Careers

Joining the Napoleon Home Comfort family means becoming a part of a team who empowers and inspires each other to be the WOW! At Napoleon Home Comfort you don’t have to be a manager to be a Leader, you just need to be open to change and to help all members of our family to be the best they can be.

Working with us

With a culture of inclusion and diversity, Napoleon Home Comfort prides itself on offering employees a competitive compensation and benefits package. We also offer co-op opportunities to local post-secondary students. Ignite your career. #TeamNapoleon

Available Positions

Job Description

Reporting to the Office Manager – NHC, The Reception – Retail Support Associate is the front-line representative of the Company responsible for greeting and welcoming customers to the establishment. Answer, screen, forward and take messages for any incoming phone calls from multiple lines while providing basic information when needed. Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc. Daily operation of the POS system and running cash/debit/ credit transactions and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.


The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.


• Front line representative of the Company ensure all customers and visitors are greeted in a friendly, professional and responsible manner, and to direct customers to appropriate areas of showroom
• Enter sales orders and invoices into the system, transposing of notes from sales staff into Simply Accounting.
• Communicate with customers and warehouse to arrange for pick up of merchandise
• Answer, screen, and redirect incoming telephone calls to appropriate person
• Count cash, opening/closing (computer/cash) float, operation of POS system and Simply Accounting and responsible for balancing daily sales.
• Assist with events and shows as required
• Keep up daily housekeeping and cleanliness of the showroom and reception desk, ie, dusting, sweeping and organization of product within the showroom.
• Work directly with administrative team and sale staff assisting in various administrative tasks when required
• Various administration tasks, including but not limited to: filing, shredding, updating pricing, pricing product, merchandising and creating spreadsheets. Ensure daily reception tasks are completed each shift
• Maintain the tracking of the BBQ inventory list
• Keep track of BBQ rental/donations for NHC
• Responsible for working as well as tracking and selling tickets for Cooking classes held at NHC


Education and Experience:
• Must have a High School Diploma
• Must have a minimum of one (1) year Receptionist/Administration experience working in a fast-paced environment
• Must be proficient in Microsoft Office Suite – Word, Excel, PowerPoint, Access and Outlook
• Product knowledge; fireplaces, BBQ’s and air conditions is considered an asset
• Experience with a multi-line phone system an asset


Apply to Napoleon Home Comfort

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