Just like a car, heating and cooling equipment needs regular maintenance in order to perform efficiently & reliably. Maintain your equipment by having our technicians perform an annual tune-up.
Please maintain your equipment by having our technicians perform an annual maintenance. Furnaces, air-conditioners, humidifiers, gas piping, hot water tanks, condo packs, fireplaces, or BBQs- we service all makes and models
CONTACT US
Contact us by phone, email, or by submitting an inquiry below. 705-721-1214 nhcservice@napoleon.comSERVICE DEPARTMENT HOURS
Monday to Friday: 8:00am - 4:00pm
Saturday: Closed
Sunday: Closed
EMERGENCY SERVICE INFORMATION
October 1st - March 31st If anything goes wrong with your heating or cooling system, Napoleon Home Comfort offers 24 Hour Emergency Care. An NHC Tech will arrive at your door and only leave your residence when you are 100% satisfied. 705-333-0303* Some conditions apply
SERVICE ZONES MAP
Regular Service Rates
* Includes one call and return for repairs for same issue only if needed * Parts are NOT covered within regular service rates if warranty has expiredMaintenance & Protection Plans
For a small yearly fee, you will become part of the Napoleon Home Comfort family. We offer Maintenance and Protection plans for all your heating and cooling needs. Designed to ensure your home comfort equipment (such as furnace, fireplace, or air conditioner) gets the attention, tune-ups, and service it needs to continue to run effectively and safely. As well, you will get exclusive deals throughout the year from Napoleon Home Comfort that will be available only to our plan members.Upgrade your Maintenance Plan to a Protection Plan for extra peace of mind. Designed to protect your investment and maintain your warranty. We stand behind our repairs and have the guarantee to back it up. With the protection plan, we guarantee parts and labor coverage for one year.
Should anything go wrong with your heating system, Napoleon Home Comfort offers 24 Hour Emergency. A Napoleon Home Comfort technician will arrive at your door and leave your residence only when your product has been fixed, and you are 100% satisfied.
Service Plan Rates
When to Book
Heating Plans
If you have enrolled in the Heating Protection Plan or Heating Maintenance Plan, your Plan provides an annual maintenance visit for one Heating Unit or natural gas fireplace, including a safety test for carbon monoxide, if applicable. You can book your heating maintenance at any time; however, we recommend that you book during the months listed below to ensure maximum flexibility in choosing an appointment time that is most convenient for you and to ensure your heating unit or natural gas fireplace makes it through the winter without breakdowns, help reduce your energy costs and extend the life of your equipment.
Cooling Plans
If you have enrolled in the Cooling Protection Plan or Cooling Maintenance Plan, your Plan includes an annual maintenance visit for one Cooling Unit. Cooling Maintenance can only be completed when the temperature is above 12 degrees Celsius. As a result, we recommend you book during the months listed below.
